Your information. Treated with care.

Depending on how you interact with Headcase, we may collect information such as:

• your name
• email address
• phone number
• billing and delivery address
• order and purchase details
• appointment or consultation details
• information you provide when enquiring about a custom or bespoke piece
• your preferences or correspondence with us
• information you provide when signing up to our mailing list

When you make a purchase, your payment is processed securely by Stripe. Headcase Hats does not receive or store your full credit or debit card details.

Stripe may collect and process payment and transaction information necessary to process your purchase, including payment details, billing or shipping information, transaction amount and purchase information. Stripe handles this information in accordance with its own privacy practices.

We may collect information when you:

• purchase a Headcase through our website
• book a consultation
• enquire about a hat or bespoke piece
• subscribe to our mailing list
• contact us by email or through our website
• interact with our website or social media

We may also collect limited technical information when you visit our website, such as your IP address, browser type, device information and pages you visit.

We use your information to:

• process and deliver your orders
• arrange consultations
• communicate with you about your purchase or enquiry
• help with bespoke and custom orders
• provide customer support
• improve our website, products and customer experience
• send marketing communications where you've chosen to receive them
• understand how people use our website and improve how it works
• meet our legal, accounting and administrative obligations

We don't sell your personal information.

If you choose to join the Headcase mailing list, we may send you news about new Headcases, collections, studio happenings, events and other things we think you'll find interesting.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

No hard feelings. Although we may miss you.

Like most websites, Headcase may use cookies and similar technologies to help the website function, remember preferences and understand how visitors use the site.

We may use analytics tools to understand things such as which pages are visited and how people interact with the website. This helps us make the Headcase experience better.

You can manage or disable cookies through your browser settings. Some website functions may not work as intended if certain cookies are disabled.

The Headcase Hats website is built and operated using Lovable and may use third-party technology and service providers to securely store and process information submitted through the website.

These providers may process information on our behalf in order to operate the website and provide its functionality.

We only use the information necessary for these purposes and take reasonable steps to ensure that information is handled securely.

Online payments are processed by Stripe.

When you purchase a Headcase, Stripe may receive information necessary to process and secure the transaction, including your name, email address, billing or shipping address, payment method information, transaction amount and details of your purchase.

Stripe may process personal information in Australia and other countries as part of providing its services. Stripe's own privacy policy explains how it collects, uses, stores and protects personal information.

We may share relevant personal information with trusted third-party service providers who help us run Headcase Hats.

Depending on the services we use, these may include providers involved in:

• website hosting and ecommerce
• payment processing, including Stripe
• delivery and shipping
• appointment booking
• email marketing
• website analytics
• IT and data storage

We only provide these providers with the information they need to perform their services.

We may also disclose information where we are required to do so by law.

Some of the service providers we use may store or process personal information outside Australia.

This may include Stripe and other technology providers used to operate the Headcase website. As a result, your information may be processed in countries outside Australia.

We take reasonable steps to ensure that information handled by our service providers is appropriately protected.

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No online system can ever be completely secure, but we do our best to keep your information safe.

We keep personal information only for as long as we reasonably need it for the purposes described in this policy, including to provide our services, maintain business records and meet our legal and accounting obligations.

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

You can ask us what personal information we hold about you and request that we correct information that is inaccurate, incomplete or out of date.

If you'd like to access or update your information, simply contact us using the details below.

If you have a question about how we handle your personal information, or you believe we've mishandled it, please get in touch.

We'd always prefer to hear from you first and will do our best to resolve the issue promptly and fairly.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time as our business, website or the services we use change.

The latest version will always be published on this page.